Welcome to Grolier Online. If you have a question or are experiencing difficulty accessing our service and the tips below do not resolve the issue, we encourage you to call our customer-service and technical support line at 1-888-326-6546. The line is staffed every business day from 8:00 am to 5:00 pm Eastern time (US). During nonbusiness hours you may leave a voicemail message or email us at gosupport@scholasticlibrary.com.

1. If the username and password you were given do not work:

Please check your records carefully to ensure that you are entering the correct username and password and that you are typing them using all lower case letters. If the problem is not resolved, please call our customer service line at 1-888-326-6546.

2. If you normally do not need to login to Grolier Online with a username and password:

Any number of factors may temporarily affect your ability to access Grolier. If you are experiencing such difficulties, we recommend that you consult the technical staff at your library first, to see if any of the factors listed below applies, then call (or have your technical supervisor call) our customer service line at 1-888-326-6546. We have specific solutions for each of these issues:

• Has your IP address or address range recently changed?
• Have you recently changed your Internet service provider?
• Have you added a proxy server or firewall to your technical infrastructure, either at your site or at the district (or other) level?
• Are you or your service provider using a cache engine?
• Have you added Internet filtering software to your system?
• Have you recently upgraded your technical infrastructure in any other way?

To learn more about Grolier Online please visit www.scholastic.com/grolieronline.